2 min read
Staff and invites
Settings → Staff shows who can get into your store and what each person can do. It has two tabs: Members (the people) and Roles (what each role may see and change). What the roles mean is on Security.
Invite someone
- Go to Settings → Staff and select Invite member.
- Type their Email address and pick a Role.
- Select Send invite.
They get an email with the subject “You’re invited to manage your store on Koomerce”, saying who invited them and with which role. They select Accept invitation, sign in with that same email address, and they are in. An invite lasts 2 days.
If the email could not be sent, you see “Couldn’t send the invite email”. The invite is still saved: it waits under Pending invites, where you can copy its link or try again.
Pending invites
Under the team list, Pending invites shows everyone you invited who has not joined yet: their email, the role they will get, who invited them, when it was sent and when it expires. Open the menu (⋯) on a row to:
| Action | What it does |
|---|---|
| Copy invite link | Copies their personal link so you can send it on WhatsApp or anywhere else. It only works for the invited email address. |
| Resend email | Sends the invite email again and gives them another 2 days. |
| Cancel invite | The link stops working straight away. |
Invites that ran out show Expired and are greyed. Select Resend to send a fresh invite (it gets a new link, the old one stays dead), or Cancel invite to remove it.
When nobody is waiting, the list says “No pending invites”.
Who can do what
- Anyone whose role can view the team sees the pending list.
- Sending, resending and cancelling invites needs the staff invite permission. The Owner and Administrator roles have it; the Staff role does not.
- Nobody but the owner can invite someone to a role with more access than their own.
Common problems
| Problem | Why | Fix |
|---|---|---|
| They never got the email | Spam folder, a typo, or the email could not be sent. | Check the address under Pending invites. Select Resend email, or Copy invite link and send it yourself. |
| “This invitation has expired” | More than 2 days passed. | Select Resend on the expired row. |
| “This invitation is for another email” | They signed in with a different address. | They sign out and sign in with the invited address, or you invite the address they use. |
| They see an error page instead of a store page | Their role does not allow that page (the error says what is missing), or something went wrong. | Give them a role that allows it under Roles, or send us the message on the error page. |