2 min read
Files and storage
Content → Files holds everything you have uploaded to the store: product photos, videos and documents such as PDFs. Pictures you pick in the theme editor come from here too.
What this is for
- Finding a picture you uploaded last month.
- Seeing how much space your files take.
- Finding the biggest files, so you can delete what you no longer need.
- Checking whether a picture is used on a product before you delete it.
Browse and upload
Where to find it: Content → Files. What you’ll see: a grid of tiles. Each tile shows the picture, its name and its type and size, for example “JPG · 1.2 MB”. Under the title a summary says how many files you have and how much space they use, for example “86 files · 2.1 GB used”.
- Tabs: All, Images, Videos and Documents, each with how many files it holds. Documents is anything that is not a picture or a video, such as a PDF.
- Search files finds a file by name.
- Upload files opens your computer’s files. You can also drag files onto the page. Each file shows its progress, then “1 file uploaded”.
- Each tile says Used on 2 products or Not used. Deleting a file that is used removes it from those products’ galleries straight away, so the delete box warns you first.
When a picture is added, it is resized and compressed for you. See Product photos and videos.
Where your space goes
Where to find it: Content → Files → Storage (the Storage button on the Files page). What you’ll see:
- Where your space goes: a bar split into Images, Videos and Documents, with the space each one uses.
- Largest files: the biggest files first, with their type, size, when they were uploaded and how many products use them. A file marked Not used is a good one to delete. View all files goes back to the library.
Under these is the storage setting: where new uploads are kept (see Apps for Cloudflare R2 and Amazon S3). The page only shows what you have used. It does not show a limit.
When images are still processing
Every image is resized and converted after you upload or import it, so shoppers get small, fast files. After a big import this can take a while. During that time the admin shows a yellow note: “Processing 240 images in the background: your store may be a little slower until it finishes (about 8 min)”. Nothing is wrong and you do not need to do anything; the note goes away by itself when the work is done.
Common problems and fixes
| Problem | Why it happens | Fix |
|---|---|---|
| A picture is missing from a product after I deleted a file | The file was used on that product. | Upload it again and add it to the product. |
| The numbers on the Storage page lag | They are worked out when the page opens and after uploads and deletes. | Reload the page. |
| A PDF is not under Images | PDFs and other documents have their own tab. | Open Documents. |