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Abandoned checkouts
Orders → Abandoned checkouts lists carts where a shopper left their email or phone but did not pay. The last 7 days are summed up in four tiles: Abandoned carts, Recovered, Value waiting and Reminders sent.
Pick a tab
All, Not recovered, Reminder sent or Recovered. Select the Recovered or Reminders sent tile to filter the same way, or use the search box.
Open a checkout
Each row shows the customer, the first product and ”+ 2 more”, the value, how long ago they left and whether a reminder went out. Select a row, or its ⋯ → View checkout.
Read the checkout
You’ll see the cart with pictures, prices and totals; the customer (name, email, phone and where they came from); whether a reminder was sent; and a short activity list: started, last active, reminder sent, came back and ordered. Shipping shows “Worked out at checkout”, because it is not known until the shopper picks an address.
Nudge them
Press Send reminder (or Send again). It goes by email and WhatsApp, to the channels the customer has agreed to; if they have not agreed to marketing messages, nothing is sent. Copy cart link gives you a fresh link that takes the shopper back to their cart, to paste into a chat yourself. On the list, Send reminders sends one to every visible cart that has not had one. A checkout with no email cannot be sent a reminder.