3 min read

FAQ

Every guide ends with the questions people ask most. Here they are in one place; select a page to read the answers.

Apps

• Do apps cost extra?
• Can I get an app for a gateway or courier that isn’t listed?
• Where did the app’s settings go? They’re not under Settings.

Read the answers in Apps.

EMI & pay later

• Does this cost anything?
• Is my Razorpay secret key shared?
• What happened to the old EMI hint?

Read the answers in EMI & pay later.

Content types

• Do customers see the content type’s name?
• Can I use the admin in Hindi?
• I picked the wrong card. Can I change it?

Read the answers in Content types.

Growth

• What happened to Marketing?
• Does this call out to Instagram, Google or WhatsApp?
• Can I save my tagged links for later?

Read the answers in Growth.

GST invoices

• Do I need this app if I’m not GST registered?
• Does cancelling an order create a credit note?
• Can shoppers download their invoice?
• What about exports without IGST?

Read the answers in GST invoices.

Payments

• Where do I see my Razorpay payment ID?
• Are my Razorpay keys safe?
• Can a shopper retry a failed payment?
• Do refunds go back automatically?

Read the answers in Payments.

Security and data protection

• Can other stores on the platform see my customers?
• Can Waimers staff read my Razorpay key secret?
• How do I remove someone’s access?

Read the answers in Security and data protection.

Online store

• Can shoppers see my changes while I’m still editing?
• What does Discard do?
• Can I have a different layout for one product?
• Why can’t I connect product fields on the home page?
• Who can publish a theme?

Read the answers in Online store.

Orders

• Why is a paid, delivered order still Open?
• Is cash on delivery ever auto-cancelled?
• Can I change an order after it’s placed?
• What does ‘Imported from Shopify’ mean?

Read the answers in Orders.

Returns and RTO

• Does a returned item always go back in stock?
• Can a customer return part of an order?
• How long does a refund take to reach the customer?

Read the answers in Returns and RTO.

Shipments

• Can I use Delhivery and Shiprocket together?
• Does cash on delivery work with couriers?
• What is an AWB?
• Can I ship without a courier account?

Read the answers in Shipments.

Products and collections

• What’s the difference between Draft and Archived?
• Do I have to enter an HSN code?
• Can I import from Shopify directly, not just CSV?
• Can one product be in several collections?

Read the answers in Products and collections.

Settings home and Store details

• Do I have to finish every item?
• Can I tick an item myself?

Read the answers in Settings home and Store details.

Notifications

• If I switch off Order confirmation, is anything else affected?
• Do customers get SMS?
• Where did the Worker log go?

Read the answers in Notifications.

Send emails from your own address

• Do I need to buy anything or make an Amazon account?
• Will my normal email (Google Workspace, Zoho, Hostinger mail) stop working?
• Can two shops use the same domain?

Read the answers in Send emails from your own address.

Shipping & delivery

• Where did the Couriers tab go?
• What was the Demo courier?

Read the answers in Shipping & delivery.

Going live

• Can I keep my old link working?
• How long does Razorpay activation take?

Read the answers in Going live.

Set up your store

• Do I need all of this before my first sale?
• Is there a setup checklist inside the admin?
• Which currency can I sell in?

Read the answers in Set up your store.

Getting started

• Can I set a password instead?
• Can I use the admin on my phone?
• How do I switch to dark mode?

Read the answers in Getting started.