3 min read
AI assistant
Every page of your admin has an AI bar at the bottom (on a phone, the round button in the corner). Press Ctrl+J (⌘J on a Mac) to open it from anywhere, and again to close it.
You can ask it about your store, and you can tell it what to do. It never changes anything on its own: it prepares the change and shows you exactly what will happen, and you click Approve.
Ask
Type a question, or tap a suggestion:
- “How were sales this week?”
- “Which orders are late?”
- “What’s running out?”
- “Top products this month?”
Every number comes from your own store. Tap Data used under an answer to see the numbers it used. You can ask a follow-up, like “and last week?”. New chat starts again. The conversation stays while the tab is open.
It knows which page you are on. On a product it offers “Write this product in Hindi”, on an order “Draft a reply to this customer”, and so on.
Get it done
Ask for a change in plain words. Some examples:
- “Create discount DIWALI10: 10% off collection Mice, 20 Oct to 5 Nov”
- “Raise prices 5% in collection Mice”
- “Add 8 glasspads to a new collection Glasspads”
- “Write this product in Hindi” (on a product page)
- “Draft a reply to order #2250”
The assistant shows a card with the change: what it is, and every value before and after (for a price change, every old and new price). Then:
- Approve: the change is made. The card shows what was done, with a link to open it.
- Edit: change a value first (the code, the percent, the dates, the text), then check the preview again.
- Cancel: nothing happens.
After a change you can usually Undo it, on the card or later in Settings → AI → Activity:
| Change | Undo does |
|---|---|
| New discount | switches the discount off |
| Price change | puts the old prices back (prices changed by hand since are left alone) |
| New collection | hides the collection (sets it to draft) |
| Products added to a collection | takes them back out |
| Product text (title, description, search text, tags) | puts the old text back |
| Note or reply draft on an order | cannot be undone (it stays on the timeline) |
What it will not do
It never deletes anything, never refunds or takes payments, and never sends messages to your customers. A reply draft is saved as a note on the order for you to copy and send yourself. One change touches at most 200 products, and a price change goes from -50% to +100% (never above a product’s MRP). A card you do not approve within an hour expires.
If a card shows a warning
If the assistant read text in your store (a product description, a customer’s note) that looked like an instruction to the AI, it ignores that text and the card says so. Check that change carefully before you approve it.
Write many products at once
On Products, tick the products you want, then click Write with AI in the bar above the list. Choose what to write (description, search title and description, tags, photo alt text), the language and the tone, and click Start writing.
It writes one product at a time in the background. You can close the panel: a banner on the products list shows the progress and View opens it again. When it is done, untick anything you do not want and click Apply. Each product counts as one AI request. You can undo an applied run in Settings → AI → Activity.
Who can use it
Anyone in your team can open the assistant, but it only does what their role allows: a staff member who cannot edit discounts never sees a discount card. Approving a change checks their role again. Only the person who asked can approve their own card.
Your data
- Your questions and the answers are not saved on our servers, only counted.
- Customer phone numbers, emails and addresses are never sent to the AI. To draft a reply it sees only the customer’s first name, and it tells you so under the answer.
- See Settings → AI for what was used this month, to turn features off, and for Activity.
AI can make mistakes. Read the card before you approve.